Returns & Exchange Policy

    1. Please note that all the shirts available on our website are custom-made and not ready-to-wear. When a customer places an order on our website, the shirts are specifically crafted based on their individual preferences. Upon customer confirmation, the shirts are carefully cut to match the provided specifications. We strongly recommend reviewing our size guide thoroughly to ensure the final product fits perfectly.
  1. Eligibility: We accept exchanges or returns in the following circumstances:
    • Fabric Fault: If the shirt has a fabric fault, such as defects or damages.
    • Design Discrepancy: If the shirt design does not match the design displayed on our website.
    • Measurement Mismatch: If the shirt measurements are not in accordance with the size guide provided on our website.
    • Stitching Issues: If the shirt has problems with its stitching.
  2. Requesting Alterations or Exchanges: To request an alteration or exchange, please get in touch with our sales team. They will assist you further with the process.
  3. Courier Charges: The customer is responsible for bearing the courier charges for both sides in case alterations or exchanges are required.
  4. Availability: Exchanges and remakes are subject to the availability of stock and fabric.
  5. Items On Sale: Items purchased on sale are neither exchangeable nor refundable.
  6. Accessories: Men’s accessories such as cufflinks, belts, and lapel pins are not eligible for exchange or refund.
  7. Customized Shirts: Shirts customized with individual measurements are non-refundable and non-exchangeable.
  8. Processing Time: Refund or exchange requests will be processed within 3 days of receiving the returned products.
  9. Free Remakes: We offer free remakes only in the event of an error on our part.

Help

If you have any further questions or need assistance with an alteration or exchange, please contact our sales team. They will be happy to assist you.

contact us via email at support@theshirtsbar.pk. Alternatively, you can give us a call at +92 332 4648501. We are here to assist you and address any inquiries you may have.